Privacy Policy

1Information We Collect

Depending on how you use AskAshok, we may collect the following information.

A. Information submitted through enquiry forms

When you submit a product or service requirement, we may collect:

• Name
• Mobile or telephone number
• Email address, where provided
• State
• District
• PIN code
• City
• Locality, landmark or local area
• Product selected
• Brand selected
• Product variation
• Required quantity
• Reference number, where applicable
• Details relating to the enquiry or requirement submitted by you

Some fields may be mandatory because they are required for us to process and respond to your enquiry.

B. Account and login information

AskAshok provides authorised access for certain users, including Sales personnel, Dealers, Influencers, administrators and calling-team users. For these accounts, we may process information such as:

• Username
• Password or authentication credentials
• Registered email address
• User role
• Account-related information
• Password-reset requests
• Login and security information

Passwords are intended to be handled securely and should not be stored or displayed in plain text.

C. Technical information

When you access the Website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Date and time of access
• Pages accessed
• Referring URL
• Website usage information
• Server and security logs

This information may be used for security, troubleshooting, analytics and improving the Website.

2How We Use Your Information

We may use the information collected through AskAshok to:

• Receive and process your enquiries
• Understand your product or service requirements
• Contact you regarding an enquiry submitted through the Website
• Connect or route enquiries to appropriate authorised personnel, dealers, representatives, suppliers or business partners where required
• Provide information regarding products, availability, brands or related services
• Manage dealer, sales, influencer and other authorised user accounts
• Authenticate authorised users
• Process password-reset and account-security requests
• Maintain records of enquiries and communications
• Improve our products, services and Website experience
• Analyse Website usage and performance
• Detect, prevent and investigate fraud, misuse, unauthorised access or other security incidents
• Comply with applicable laws, regulations, court orders and lawful governmental requests
• Establish, exercise or defend legal rights

We aim to collect and process only information that is reasonably necessary for the purposes for which it was provided.

3Communication and Follow-up

When you submit an enquiry, you understand that AskAshok or an authorised representative may contact you using the telephone number, email address or other contact information provided by you. Such communication may relate to:

• Your submitted enquiry
• Product information
• Availability
• Pricing or quotations
• Dealer or representative coordination
• Clarification of your requirements
• Follow-up relating to your enquiry

Where consent is required by applicable law for promotional or marketing communications, such communications will be made in accordance with the applicable requirements. You may request that non-essential promotional communications be stopped at any time.

4Sharing of Personal Information

We may share your information where reasonably necessary with:

• Authorised AskAshok employees and representatives
• Calling-team personnel
• Sales representatives
• Dealers and distributors
• Relevant product or brand representatives
• Service providers assisting with Website hosting, database management, email delivery, analytics, communication, security or technical support
• Professional advisers such as auditors, accountants or legal advisers
• Government authorities, regulators or law-enforcement agencies where required by applicable law

Information will only be shared to the extent reasonably necessary for the relevant purpose. We do not sell your personal information to third parties for monetary consideration.

5Data Retention

We retain personal information only for as long as reasonably necessary to:

• Respond to and manage enquiries
• Maintain business and transaction records
• Maintain authorised user accounts
• Provide requested services
• Resolve disputes
• Prevent fraud or abuse
• Meet contractual obligations
• Comply with applicable legal, accounting and regulatory requirements

When personal information is no longer required, we may securely delete, anonymise or otherwise dispose of it in accordance with applicable requirements and our internal retention practices.

6Cookies and Similar Technologies

AskAshok may use cookies or similar technologies to support Website functionality, maintain sessions, remember preferences, improve security and understand how visitors interact with the Website. Cookies may include:

• Essential or functional cookies
• Login or session cookies
• Security cookies
• Analytics cookies, where implemented

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the Website. Where legally required, appropriate consent will be obtained before placing non-essential cookies or similar tracking technologies.

7Data Security

We take reasonable administrative, technical and organisational measures intended to protect personal information against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

These measures may include access controls, authentication mechanisms, secure server configurations, restricted administrative access and other security safeguards.

However, no internet transmission, website, server or electronic storage system can be guaranteed to be completely secure. Users should therefore take appropriate care when providing information online and should keep their login credentials confidential.

8Your Rights

Subject to applicable law, you may have the right to:

• Ask what personal information we hold about you
• Request access to your personal information
• Request correction or updating of inaccurate or incomplete information
• Request deletion or erasure of personal information where legally permissible
• Withdraw consent where processing is based on your consent
• Raise a grievance regarding the handling of your personal information
• Request information about the manner in which your personal information is being processed

Withdrawal of consent will not affect processing that was lawful before the withdrawal. Certain information may need to be retained where required by law or where there is another lawful reason for retaining it.

9Accuracy of Information

You are responsible for ensuring that the information submitted through the Website is accurate and up to date. If information provided by you changes or you believe information held by us is incorrect, you may request that it be updated or corrected.

10Third-Party Services and Links

The Website may contain links to or integrate services provided by third parties. AskAshok is not responsible for the privacy practices, security or content of third-party websites or services that operate independently from us. We recommend reviewing the privacy policy of any third-party website or service before providing personal information to it.

11Children's Privacy

AskAshok is primarily intended for individuals making legitimate product or business enquiries and for authorised business users. We do not knowingly seek to collect personal information from children in circumstances where parental or guardian consent is required under applicable law. If we become aware that information relating to a child has been collected in violation of applicable requirements, we will take reasonable steps to address or delete such information.

12Legal Compliance

We process personal information in accordance with applicable Indian laws and regulations relating to privacy, information technology and personal data protection, as applicable to our activities from time to time. This includes applicable requirements under the Digital Personal Data Protection Act, 2023, the rules made under it and other applicable laws.

13Consent

Where processing of personal information is based on your consent, we seek to ensure that such consent is informed, specific and provided through a clear affirmative action where required. You may withdraw your consent by contacting us through the contact mechanism provided by AskAshok. Withdrawal of consent may affect our ability to continue providing certain services or processing an enquiry where the information is necessary for that purpose.

14Changes to This Privacy Policy

AskAshok may update this Privacy Policy periodically to reflect:

• Changes to our Website
• Changes to our business practices
• Introduction of new services or functionality
• Changes in technology
• Legal or regulatory requirements

The revised policy will be published on this Website with an updated effective date. We encourage users to review this Privacy Policy periodically.

15Contact and Grievances

If you have questions, concerns, requests or complaints regarding this Privacy Policy or the processing of your personal information, you may contact the authorised privacy or grievance contact for AskAshok.

When submitting a privacy-related request, please provide sufficient information for us to identify the relevant record and respond appropriately.